FAQ – AVIDLOVE

1. What items can't be returned?

Return & Refund

The items marked as flash sale, final sale & special sale are not eligible for returns or exchanges unless there is a quality issue.

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any item(s) that appear to have been worn, washed, or altered in any way will not qualify for a refund and return.

2. How do I submit a return or exchange request?

Return & Refund

Please contact our customer service email: service@avidlove.com

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. To return a package, please contact our Customer Service for a return address. Please do not send your return to the sender's address on your package.

2. Please make sure you don't include items not from Avidlove by accident in your return package. We will not be responsible for sending those items back to you.

3. Please note that we only offer Exchanges for the same item in a different size or different color, if available, and you are only allowed an Exchange 1 Time Per Item.

3. Can I return an item purchased with a coupon?

Return & Refund

Please note that purchases made with coupons cannot be returned or exchanged.

If you made a purchase with a combination of a coupon and a regular form of payment, only the amount exceeding the coupon value is refundable. .

If you need more help, feel free to contact our Customer Care Team.

4. I've received a damaged or defective item. What should I do?

Return & Refund

We take pride in the quality of our pieces and if it's anything less than great, we want to make it right.

Incase you receive a damaged or defective item, please get in touch with us（service@avidlove.com) and we'll try and sort it out for you as soon as possible.

Make sure to include the information below:

1) Your order number

2) Product name or SKU number/Product code (you can find this in your confirmation email)

3) Describe the damage/defects and provide clear photos

5. I received the wrong item. What should I do?

Return & Refund

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right! Incase you receive the wrong item, please get in touch with us（service@avidlove.com) and we'll try and sort it out for you as soon as possible.

Make sure to include the information below:

1) Your order number

2) Product name or SKU number (you can find this in your confirmation email)

3) Describe the damage/defects and provide clear photos

6. What should I do if my package is missing an item?

Return & Refund

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact our Customer Care Team（service@avidlove.com) so we can look into this for you as quickly as possible

7. I got the wrong size! Can I exchange for a smaller/bigger size?

Return & Refund

Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.

1) Please contact us via email（service@avidlove.com) to request an exchange. We'll send you exchange instructions within 24 hours.

2) Once we reply to your request, you will receive refund options. You will be required to reply with your selected refund option in order to proceed.

3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.

4) When we receive your package, we will process your refund as soon as possible.

* Note: We currently are unable to offer a free returns service, so return shipping must be made at your own cost.

8. Where should I send my returns?

Return & Refund

Once you submit your request for return, we will send you the return address.
Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.

9. When can I expect my refund?

Return & Refund

Once we receive your return, please allow 1 to 3 business days to process your returns.

PayPal account refunds: Up to 48 hours

PCredit card refunds: Between 7-14 business days

PFor some debit and credit card refunds to the original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.

10. What happens if a refund goes to a closed/cancelled account?

Return & Refund

Refunds are credited to the original form of payment. If your bank account has closed since you made the purchase, you will need to contact your bank directly for information on how to receive the funds.

Tips:

1) Before making a purchase, please carefully review your payment information and double-check to make sure it can be used as a valid form of payment.

2) It is your responsibility to ensure that your credit card account is not closed or canceled. We can only issue refunds to the original form of payment, so if your card is closed or canceled, you will need to contact the bank directly for further information.

3) If your card is lost or stolen but you need a refund, please let us know as soon as possible. We will need you to provide relevant documents and share your updated account information so we can issue your refund to your secured